The communication with your customers is crucial
There are a few things that lie at the very core of dropshipping on eBay, and one of them is customer satisfaction. A case opened by a buyer is always bad news, because even if you win the case, that will be reflected in your seller stats. Unfulfilled orders, out-of-stock products, defective items can very quickly gather horrible customer reviews and damage the reputation of the seller permanently.
In order to scale an eBay business, it’s important to keep customers happy and satisfied. The best way to achieve this is to be as transparent as possible with them, and ensure the ordered products reach the customers as expected. Due to the Coronavirus pandemic, people are shopping more and more online. Now it’s more expected to have delivery delays or other issues related to the order. Therefore, it’s very important to communicate with your customers and make sure to inform them in every step of their shopping experience.
In 2020, eBay is all about buyer satisfaction. Like other sellers and stores, it’s possible for an eBay dropshipping business to have returning and faithful customers. We will share some important things that will help you strengthen relations with your customers. What’s great about them is that they are simple and basic things to do, but will show amazing results and therefore increase your value to the customer.
Providing exceptional customer service is a key to a successful business model. For this reason Trackerbot has a feature that allows you to send automatic messages when the item has been, so you can focus on what really matters.
- Purchased – the template will be sent immediately after your client purchases. The first thing to do is to thank the buyer for purchasing from us. Also, with that first message we can provide information such as delivery estimation. Make sure that you keep it short and easily readable.
- Shipped – the buyer will be notified once Trackerbot receives the tracking number, which means that the item has just shipped. The tracking number will be automatically included in the message so the buyer can easily track his/her package.
- Delivered – Here the client will receive a message once the item is delivered. With this message you will finalize the whole experience for the buyer and it’s also a good idea to ask the customer to leave a feedback.
All of these templates are customizable and you can include special codes like {name} or {address}, where Trackerbot will replace the code with the buyer’s name or address.
Sellers who follow these 3 simple rules have much fewer cases, much better seller stats and thus much more sales and traffic.
Doing that manually if you are growing, will eat up a lot of your time.
Our goal is to make your life easier. By automating these tasks, Trackerbot will help you scale and sustain your dropshipping business. In addition to the auto-messaging tool there are features such as:
- Automatic tracking uploader
- Convert AMZL trackings to BCE both automatically and manually for the cheapest price on the market ($0,04 per tracking)
- Copy/paste tool that is super easy to use and will save you a significant amount of time
- Feedback reminder and automatic feedback leaver
You can take advantage of all these features for FREE.
Sign up for the 14 days trial and start growing your business!
