Help Center

Make the most of your Trackerbot

What to do after you activate your free trial

After you Activate Your Free Trial you will notice the dashboard is empty. No worries, soon you will be seeing all your orders and tracking numbers. It will take a couple of hours for Trackerbot to sync with your accounts and extract your details through the Trackerbot V2 Extension.

Make sure you are logged in to eBay in the browser with the Trackerbot extension throughout the day.

We will parse your gmail inbox for tracking numbers dating approximately 7 days back.

If you want to add more eBay stores, this help center article explains how to connect multiple accounts.

The Settings you selected during the activation will determine how to convert your tracking numbers to BlueCare Express. You can change your Settings by going to Profile > eBay Settings.  Here is a quick guide on the different options.

In addition to automatic conversions (in eBay Settings) you also have the option to convert tracking numbers to BlueCare Express manually directly from the dashboard. If you attempt a manual conversion, make sure you do this before the item gets delivered, as otherwise you will not be able to convert the tracking number after delivery. 



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